JOBS

Policy Caseworker for Chris Webb MP

Purpose of the role

Chris Webb MP is looking for a new Policy Caseworker in his Blackpool South constituency team. Responsible for managing a busy caseload, you will need excellent organisational and communication skills and be flexible and calm under pressure. You should have a strong understanding of the main issues facing constituents in Blackpool South and a commitment to ensuring casework informs Chris’s work, visits, and relationships. Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office.

Starting salary: £26,039

Application process

Please submit a covering letter (1 side A4 max) and your CV by Friday 15th May to chris.webb.mp@parliament.uk stating ‘Policy Caseworker Application’ in the subject line.

If you wish to discuss this role, please contact Chris Webb MP’s office on 01253 532401

Principal Roles and Responsibilities

  • Assist with surgeries and other meetings and follow up as appropriate

  • Attend constituency meetings as appropriate

  • Deal with large numbers of queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face

  • Draft responses to constituents

  • Work with others in the team to schedule, arrange and publicise MP surgeries

  • Critically analyse patterns of enquiries and articulate findings in reports and communication with the MP and team

  • Ensure each case is handled promptly, sensitively, confidentially and accurately

  • Gather relevant information to assist with resolving cases

  • Log all cases; monitor progress and ensure all actions are taken

  • Maintain records in line with data protection legislation

  • Occasionally work outside normal hours and travel as required

  • Undertake any other tasks required to support the MP

Person Specification

Experience

  • Previous experience of working in casework or similar role 

Skills/Abilities

  • Excellent written and verbal communication skills 

  • Excellent time management and organisational skills 

  • Ability to work under pressure and meet tight deadlines 

  • Ability to manage own workload and prioritise effectively 

  • Ability to handle issues confidentially and sensitively 

Knowledge

  • Confident using IT, including casework management software

  • Knowledge of GDPR and data protection 

Personal Attitudes

  • Political sensitivity and understanding of the local context